ITAD Technologies is committed to providing services in a manner to protects our environment, our workers’ health/safety, our clients, and our community.

Privacy Policy

Effective Date: January 1, 2025

Welcome to ITAD Tech. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal and company data when you use our services, engage with our team, or visit our website at www.itadtech.com.

1. Overview

ITAD Tech provides secure and compliant IT asset disposition services to businesses and institutions across the United States. Our core services include asset recovery, secure data destruction, equipment remarketing, and environmentally responsible recycling.

We take data privacy and information security seriously. As part of our commitment:

  • We do not sell, share, or commercialize your data.

  • We do not reproduce or retain data from customer assets.

  • We destroy all data-bearing devices in accordance with industry-leading standards, including NIST 800-88.

This policy outlines how we handle any limited information you provide to us in the course of business.

2. Information We Do Not Collect

Unlike many technology companies, ITAD Tech does not:

  • Track or monitor your browsing activity across the web

  • Collect sensitive personal data (e.g., biometrics, financial account numbers, social security numbers)

  • Sell, license, or otherwise monetize any personal or device data

  • Extract or copy data from IT assets we process

3. Information We May Collect

While we aim to minimize data collection, we may collect the following business-related information solely to provide services:

  • Contact Information: Your name, title, email, and company address

  • Transactional Information: Purchase orders, certificates of destruction, asset lists, and audit trail records

  • Device Metadata: Asset tags, serial numbers, model types, or asset condition—used only for inventory, logistics, and reporting

  • Website Analytics: IP address, browser type, and interactions with our website (collected in aggregate via cookies or analytics tools)

We do not collect information from children or the general public. Our services are strictly B2B.

4. Use of Your Information

We only use your information for legitimate business purposes, including:

  • Fulfilling service orders and creating certificates of data destruction

  • Providing serialized asset reports and chain-of-custody documentation

  • Facilitating communication and coordination with your team

  • Ensuring compliance with R2v3, ISO 9001, ISO 14001, and other regulatory frameworks

  • Responding to legal inquiries or audit requests when required

5. Data Destruction Commitment

We guarantee the complete and irreversible sanitization or physical destruction of all data-bearing devices received. Our processes align with:

  • NIST 800-88 Revision 1 (Clear, Purge, Destroy methods)

  • DoD 5220.22-M (if specified by contract)

  • Secure erasure or shredding to protect against data remanence

We do not retain, copy, reproduce, or access any data from customer equipment. This includes:

  • Personal files

  • Emails

  • Configuration data

  • Device usage logs

  • Software keys or credentials

6. Sharing of Information

ITAD Tech does not sell, lease, or share your personal or company data with:

  • Third-party marketers

  • Advertisers

  • Data brokers

  • Affiliates or resellers

Information is shared only with:

  • Your authorized internal contacts

  • Certified logistics or downstream providers under contractual obligation

  • Government or law enforcement, only when legally required

7. Cookies and Website Tracking

Our website uses basic cookies to enhance your browsing experience and analyze site traffic. These cookies:

  • Do not track you across websites

  • Are not used for ad targeting

  • Do not associate browsing behavior with personal identity

You can control or disable cookies through your browser settings.

8. Data Security

We implement robust administrative, technical, and physical safeguards to protect any limited customer data we handle, including:

  • Encrypted file storage and secure communications

  • Role-based access control for all systems

  • Background-checked personnel trained in confidentiality and compliance

  • Continuous monitoring of facilities and internal systems

9. Data Retention

We retain only what is necessary to fulfill service requests, comply with audit requirements, or maintain records of proper disposition. We do not retain:

  • Customer data from IT equipment

  • Personally identifiable information (beyond essential contact info)

  • Residual software or settings

Retention periods vary depending on contract and legal requirements.

10. Your Rights and Choices

Upon request, we will:

  • Provide a copy of any contact information we’ve retained

  • Delete your information from our records (subject to audit obligations)

  • Confirm and explain our data destruction process

  • Update or correct any inaccurate details

Please contact us at [email protected] to submit a request.

11. Changes to This Policy

We may update this policy occasionally to reflect operational or legal changes. The latest version will always be available at:

👉 www.itadtech.com/privacy

Significant updates will be communicated to clients directly.

12. Contact Us

If you have questions, concerns, or need to request any action regarding your data, please contact:

ITAD Tech
5060 Avalon Ridge Parkway, Suite 1000
Norcross, GA 30071
📧 [email protected]